Contact Us
Have a question about your order, a product, or just want to say hello? We'd love to hear from you. Our team typically responds within 24 hours on business days.
Postal Address
Terea Ltd
128 City Road
London, EC1V 2NX
United Kingdom
Business Hours
Monday — Friday: 9:00 — 17:00 (GMT)
Saturday — Sunday: Closed
Frequently Asked Questions
How long does delivery take?
Standard delivery within Europe takes 5–10 business days. Delivery to the UK takes 3–7 business days.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email.
I received a damaged product. What should I do?
Please contact us within 14 days of delivery with photos of the damage, and we will arrange a replacement or refund.
How can I return a product?
Please see our Refund Policy for detailed instructions on returns and refunds.